I know that some people come to you with minor problems in casinos.
I read the ads and good words about VoodooDreams through www.AskGamblers.com and logged in there.
Have made two deposits with Trusty once 35 and once 50 euros
That was both on 03.08.2018
I played Super Bonus Bingo with 10 numbers and 5, - bet and hit all numbers.
Profit 50,000 EUR
Then I wrote the chat support on how to proceed now, there they told me everything was fine and I could make payments (also by trusty), after a Verfication.
Documents submitted ... there began the Gezerre with time .. After I sent everything diligently I got the email, it was all right and I could now pay off.
Suddenly it is said that only Entercash would go for the payouts, and only 5,000 at a time, instead of 9,000 on their side, but there would always be small steps.
So I once stated 5000, -, 2500, - 2500, - and 2350, - for payout.
Have played in the meantime and repeatedly won, so that the account this afternoon had an amount of 124,058.70 EUR.
After I repeatedly asked about the payouts, I was always told with a ":-)" with it would take just everything, but it's all ok
Was the car wash and incidentally always played by mobile phone.
The support chat written and asked for the payment. "Everything's okay, everything will be alright" were the words
I wanted to log in again and suddenly there is "self exclusion" and I could not log in anymore.
Chat again written, there asked what was going on, "all ok, everything is normal :-)" and again everything from the loose side.
But then the EMAIL
Account was blocked, payments canceled and my 85, - Euro should be refunded to me.
Reason was called, I locked in a sister casino "NySpins" me because a problem with the play should have?!?
I played there and the site was slow and hung up a lot, so I locked the account there.
In the terms and conditions and otherwise on the side of Voodoodreams is nowhere that you would have a sister casino and a local lock would be punished with such an action.
What do you think, how is this going?
Correspondence, images and process are all available to me as screen shots and emails
a sad user :-(