On Sunday, June 28, I ordered $ 3,100 to withdraw. The next morning I received information about the need to verify the account. In fact, the first documents that I sent the next day for verification probably did not meet the requirements and I was informed by email.
Therefore, I made additional screens, such as confirmation of the insurance policy and tax settlement, which is an official state document. Then access to my player account was blocked. I can not log in. In a later conversation with live chat I received information that this is a very important process and can take a very long time.
Not receiving any feedback on July 3, I decided to send the documents again. Every day I contact liveczat and get the same automatic replies with "the documents will be checked as soon as possible". What's the strangest thing was I was asked to send documents through the casino site but unfortunately I couldn't do it because I have blocked access to my account.
So for several days I have been sending emails every day with sixteen screens for verification. Unfortunately, no effect and no response. This is very similar to the ziggy73 complaint. Of course, I have screenshots of conversations with live and email screens.
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