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VoltCasino - Wants me to send verification documents to a gmail address?!


Complaint Info

Disputed casino



€ 870

Kar90 Netherlands Message
Posted on October 10, 2016

I played here and did not receive a welcome bonus. Support could or would not add the bonus for me manually too so I decided to withdraw 870 euro after a lucky streak.

Now they want I send my documents for verification to a gmail account. I am more than willing to send in my documents, however I will not send them to a gmail account since I consider this to be highly insecure.

I uploaded my documents already through live chat, but the support agent would not accept them and again told me to send the documents to the gmail address.

Please Voltcasino, find a way to verify my account and pay me my winnings!

Posted on October 11, 2016

Hi Kar90

I've just send you priv msg.

Kar90 Netherlands Message
Posted on October 12, 2016

I have PMed you the requested details.

Posted on October 15, 2016

Please let us know if there's any update regarding this case. Thank you.

Posted on October 19, 2016

Unfortunatly I can't help you. You have to contact with VC by gmail account

Posted on October 22, 2016

Unfortunately, VoltCasino didn't provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body responsible for VoltCasino. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.