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Complaint #14 VoltCasino

Ignored GAMSTOP self-exclusion

By SugarPlump

7 years ago

Hi,

In May 2018 I registered with GAMSTOP as I was aware that I had a problem with my gambling. However, on 6th March 2019, during a moment of weakness, I was able to register and deposit over £900 with VoltCasino despite me being on their self exclusion list. VoltCasino refuse to admit liability for this and will not explain to me how I was able to register and deposit a considerable amount of money with no verification and by using the exact same details that are registered with GAMSTOP. VoltCasino also stated in my correspondence with them that they would not accept me forwarding my GAMSTOP proof to them which I believe was an attempt to cover up their failure to adhere to responsible gaming practices. GAMSTOP are unable to send documents regarding myself to VoltCasino due to confidentiality. I request that all my deposits are returned to my bank account.

As you will see from the attached the above details that were used to open an account with VoltCasino match those on my GAMSTOP registration and I should not have been allowed to open an account.

Disputed Casino VoltCasino

Reason Other

Amount £900

Discussion

AskGamblers

• Support Team

1 year ago

AskGamblers Complaints Team has been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that {{casino}} acted in full compliance with their Terms & Conditions and Responsible Gambling Policy. Player forgot to mention that she changed her personal details and bypass the GamStop.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team has been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that VoltCasino acted in full compliance with their Terms & Conditions and Responsible Gambling Policy. Player forgot to mention that she changed her personal details and bypass the GamStop.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team is awaiting VoltCasino team to provide the required information.

Inactive user

7 years ago

And now I receive a reply from VoltCasino accusing me of lying! This is most probably the worst casino ever.

@askgamblers can you please advise?

VoltCasino Complaint Stats

Resolved 2 / 4

Avg. Amount $247

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

VoltCasino Complaints

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