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Ladbrokes Casino - Verification takes forever

UNRESOLVED
Complaint Info
Disputed casino Ladbrokes Casino
Reason Verification issues
Amount £ 800
Posted on March 21, 2016

After bunch of messages on twitter in which I was assured that verification process may take up to 72 hours and after 74 hours of waiting(my documents submission - 16 March 2016 13:38:16) I receive this:

Dear Mr.Werner,

Thank you for contacting us regarding your account,danwerner85.

We have received the copies of your ID and proof of address. These documents were forwarded to the security team for further checking. You will be notified once we got a response from them.

Your cooperation is highly appreciated.


If we can be of any further assistance, please contact us again and we will be happy to help you.
Kind regards,
Amirah
CDD/Docs Agent
Ladbrokes

My copies were clear and not cropped with every detail visible.

withdrawal amount: 800 pounds

Posted on March 22, 2016

Now I received a message on twitter:

"Looking at your account the documents you sent were not verified and unfortunately you would need to forward the documents through to us again. ^Dan"

No explanation why. It's frustrating

AskGamblers
Posted on March 25, 2016

Upon in-house rules Ladbrokes Casino can't send evidence regarding this complaint. AskGamblers Complaint Team consider this complaint unresolved and we recommend to the player to seek further help with a licence authority of Ladborkes Casino.

Ladbrokes Casino Complaints

  • 18 of 37 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 2,564 USD avg amount

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