I feel that this company is simply trying to avoid paying me my money at all costs, every step of the way I've happily complied with their requests for verification.
At first I was notified on the "My account" screen that my account had been "fully verified" and that "no further verification would be required". Then I made a withdrawal request...
At first I was asked just for photo I.D, so I responded with a copy of my passport. I.D accepted. Great!
Just one more step to go, we just need proof of your address. So I send the proof of address. Accepted! Great! Withdrawal?
Don't be silly....
We just need one final document just to double check everything and make 100% sure that you are who you say you are. Please pose with your passport so that both you and the passport are clearly visible in the picture. After a long sigh and plenty of deleted photo's I finally managed to get one good enough and sent it over.
Don't be silly!
We just need one FINAL, double, triple, quadruple identity check, all we need you to do now is go an get your passport verified and stamped for authenticity.
So I begrudgingly hunt out an appropriate professional and get the documents verified and send the document over.
Phew! That must be it, surely?
I get a copy and paste response of the last email that was sent requesting the verified passport. Confused I checked the image to ensure that it did display the verification stamp, signature, date and full address of the individual signing. It was all there, on display, thinking they may have missed that I replied with two copies of the verified ID, one with big red arrows pointing to the verification stamps etc.
Still just got the copy and paste email response sent back again and I've then expressed my concerns and said that I feel this is completely out of order and I feel that withholding the funds any longer whilst basically ignoring me is not acceptable and that I would see that as a fraudulent action which would be reported appropriately, because frankly I don't know what else to do.
I would hugely appreciate some assistance.