Royal Panda Casino - Delayed withdrawal of INR 170,000

Dear AKASH.M8,

We are sorry to hear about this situation and understand that it might be frustrating having to wait for your winnings.

After checking the matter with our relevant department, it appears that the bank has rejected the transaction. Therefore we must wait for the bank to return the funds, and the process usually takes 2 to 3 weeks.

Afterwards we’ll credit them again to your Royal Panda account and notify you about that.

We kindly ask you for patience and sincerely apologize for any inconvenience caused.

Kind regards,

Royal Panda

Dear Royal Panda Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AKASH.M8,

We'd like to confirm that the withdrawal had been returned to your account last week.

Afterwards you requested a withdrawal to your Skrill account and it has already been processed as well.

We'd like to thank you for your patience and understanding, and to express our sincere apologies for any inconvenience caused.

Kind regards,

Royal Panda

Dear @Akash.m8,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.