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Royal Panda Casino - Not able to access my account

RESOLVED

Complaint Info

Disputed casino

Royal Panda Casino

Reason

Other
Posted on May 8, 2021

Hello,

I am old, silver level member of royal panda casino.

After royal panda have updated website from past 3 to 4 days I am not able to access my account. I contacted live chat they said to clear browser cookies and also try different device. I did that but not able to access my account.

Problem is, when I am logging in my account, it ask for my phone number in pop up, I enter number and click on save, but nothing happens and it log me out


I emailed this to royal panda support but no response from them

Posted on May 12, 2021

Hello JACKPOTWINNER9,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email suppor­­­t­@­r­oya­lpa­nda.com detailing the above and putting: FAO Fiona/Nil as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Posted on May 12, 2021

I have just checked and am able to access my account now, will ask askgamblers team to close my complaint. Cheers

AskGamblers
Posted on May 12, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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