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Royal Panda Casino - Delay Payment still over 7 working days

RESOLVED
Complaint Info
Disputed casino Royal Panda Casino
Reason Delayed payment
Amount kr 61000
Markeatmat Norway
Posted on July 18, 2021

Hello.


My withdraw of about 61,000kr has been approved since 07.07


Have tried to contact them by chat.

They said that the money was already sent to my bank account since 07.07.


Right now it has been 7 working days now and still has not received any money in my bank account. I have sent a bank statement to them too, and still not get any response back from them.


I ask them to send a receipt of my withdraw, they said they will send it to my email, but I don't get any response.


They promised me several times that I will have money in my bank account within 5 working days.


I hope they will fix it soon and I has already sent email to suppor­[email protected]­oya­lpa­nda.com

But still, don't get any response.

Markeatmat Norway
Posted on July 19, 2021

Now i am in day 12 after my withdraw has been approved. Still dont get my withdraw to my bank accouth.

Sending email to them, but they never answer. Everything take so slow.

Please do something with it!

AskGamblers
Posted on July 24, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Markeatmat Norway
Posted on July 24, 2021

I has making a withdraw of 61,000 kr since 07.07. Royal Panda has confirm me that my withdraw has been approved and money was sent already.

They confirm me that i wil get money into my bank accouth latest within 5 working day.

Today i has been waiting more than 12 working day and almost 2 week after my withdraw has been approved.
I still dont receive any cent into my bank accouth.
I has send my bank statement to show that i still dont get money. Still dont get any answer for what is going on.
Send email to them, no answer.
Chat support dont help me anything. They said that they wil give me answer as soon, but they never do.

Royal Panda chat support has confirm me that money was already send to my bank accouth since 07.07.
I has try to call my bank and asking them. They said "we have not received any money or stopped the payment.

I asking Royal Panda chat support to send a receipt of my withdraw and they never do. It seems like they dont want to payout or its just a scam?

I just want to know what is going!

Markeatmat Norway
Posted on July 24, 2021

I have received email back from them now.

Now i got money back to my Royal Panda accouth and i wil try to do a new withdraw.

Thank you

Markeatmat Norway
Posted on July 24, 2021

I can now confirm that i has receive all money to MuchBetter accouth and now its resolved.

Thank to Royal Panda support team that help me and i can still trust them. Thank you.

AskGamblers
Posted on July 26, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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