You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

iGame Casino - Verification and delayed payment problem

REJECTED
karolink Poland
posted on October 3, 2017.

I have a problem with igame casino. I made a transaction of withdrawal of 190 euros by skrill. I deposited 40 euros for two times and with the second transaciton I won 190 euros. I didn't use any bonus etc. and before playing I asked the support of igame if they will have withdrawal problems when I play and win because my country, Poland is restricted in many casinos, but they said there will be no problems with it. The terms & conditions also don't restrict my country. I sent them the copy of my id, invoice and the statement of my bank account. They said they don't like the version of my id so I sent them a new one. They returned the money to my casino account without letting me know that they don't like the second version. I cleary said them that I want to withdraw my money, moreover I told them also that I can even play with it sometime, but at first I have to check them out. I never had such a problem with casino, the version of Id I sent them was reviewed and accepted by many casinos all over the world.
I also wrote them to let me know if they like the new version of my id, I made some photos of it and also sent it. I committed to send them new copies of my id again and again if they don't like the previous. They returned the money to my casino account again without letting me know that they still don't accept my id. Today I got an email wrote in Polish although I know I am good at English and all the correspondence was hold in English by me. I know that's it's clearly understandable what I write in English.
They just prolong it without a clear message that they don't like my second or third id version. I will even invest my time and money to make the best version of my id ever but I think it's not the case.

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.