Ag Awards

Vegas Strip Casino - want my money back

Complaint Info
Disputed casino Vegas Strip Casino
Reason Bonus terms violation
Amount $ 100
Posted on July 24, 2014

first. sorry my english is not good.

I'm korean. yesterday I was websurfing, and then saw the vegas strip ads.

I downloaded and played­(no­-de­pos­i-t­bonus)

and then I won the money. over $2000

I requested withdrawal to my moneybookers account, and they didn't send me.

I asked them to give me money.

do you know what they sayed?

they say,

I am sorry, but unfortunately your winnings were voided and removed from your account because, players from Korea are not allowed to play at this casino for real money.

They just sayed that. means dont want to give me money.

Consider the position change.what would they do if I deposit like. would thet say "you are not allow to deposit"?

Freaking not.

I just want my money. what should I do

Posted on November 14, 2012

Dear Player:

We will look into this matter and will get back to you soon

ReferCasino Affiliate Team

Posted on November 16, 2012

Dear Player:

On 11/14/2012 7:13:32 AM you've redeemed a Free Chip with code 12NOVAPP

Free Chip has following restrictions:

$50 Appreciation Chip

20X Playthrough

2X Max Cash-Out

Redeem: 12NOVAPP

No Deposit Required

*This offer is for depositors only. No multiple accounts or free chips in a row allowed.

Maximum cash-out is not $2000 but $100 which is the free chip maximum cash-out. All excess winnings are removed.

Players from South Korea are allowed to redeem free chips according to the list of restricted countries available as PDF or WORD format on Vegas Strip Casino Site: http:/­/ww­w.v­ega­sst­rip­cas­­m/r­ule­s.php

Hope this clarifies the misunderstanding

Nicole S

ReferCasino Affiliate Program

Posted on November 21, 2012

 Does this explanation clarify your situation, 911011?

Posted on November 21, 2012

Dear Player:

We've been informed that your $100 are available in your account balance for you to go ahead and request your cash-out. Please keep in mind that in order to cash-out proper documentation is required. http:/­/ww­w.v­ega­sst­rip­cas­­m/b­ank­ing­_wi­thd­rwa­ls.php

"Please keep in mind that we require documentation from all players before a withdrawal will be processed. Please contact us to find out what documents may be required for your withdrawal"

Nicole S

Posted on November 25, 2012

 911011, we would like to hear something from you? Otherwise, this complaint will be closed!

Posted on November 26, 2012

Dear AskGamblers:

The $100 player is entitled to cash-out is available for him to cash it out. We request issue to be closed as solved



Posted on November 29, 2012

Dear AskGamblers:

Once again, the $100 player is entitled to cash-out is available for him to cash it out.

We request issue to be closed as solved



Posted on December 3, 2012

 Due to inactivity of the submitter, this complaint can be considered as withdrawn and case solved!

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