Ag Awards

Vegas Red Casino - Casino is not paying me!

Complaint Info
Disputed casino Vegas Red Casino
Reason Verification issues
Posted on May 16, 2014

After several attempts to withdraw my winnings there always seems to be a delay tactic by doing something. ON this occasion, I registered a new card with the casino. A few days later I won and wanted to withdraw which I did. A week later I checked what was taking so long and online help told me I needed to e-mail them front and back copies of my card...I complained saying that they could have let me know?? I e-mailed them the copies required and waited...about a week after that I asked online help what was taking so long and they told me I needed to sign the deposit form and send it back. They say they have sent it but have not received it?? Since then I have asked them to send it on 3x occasions and they say its sent but nothing in my inbox??


Posted on February 26, 2013

 Casino informed us that this withdrawal is received on 7th, Gregory, please can you confirm it?

Posted on February 26, 2013

This matter has been resolved and I have been payed. There was lots of paperwork but finally got it sorted out!

Posted on February 27, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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