Ag Awards

$150 Unpaid from Grand Parker Casino!

Complaint Info
Disputed casino Grand Parker Casino
Reason Delayed payment
Amount $ 141
tofazz Bangladesh Message
Posted on September 23, 2014

On middle of June 2014 I had created a account with Grand Parker casino from a email invitation. After registered a account I got a $40 free chip for play. I played long times and had managed to withdraw $200 after met 40X play through. An account manager had contacted with me and instructed the procedures like sending my photo id,utilities,faxback form along with $21 deposit which I had done accordingly within 3 days. Well, I got a email from finance department on 3rd July saying my faxback had been approved and I could make a request for withdraw 221. I have attached those proves... On same day I had requested a withdraw of $221. After 2 weeks waited I got a another email from them which stated that my account had been selected a random security check and I have to wait 60 business days.In the mean time I had played again but finally I had stopped at $150. Now according to their time frames it had been more than 2 and half months which means 77 days or 60 business days passed already.But they still today didn't process my withdraw $150. Their support staffs are unprofessional and knows absolutely nothing. Please askgamblers,I need your help.Thank you.

Posted on September 21, 2014

Hello Gangnam,
Unfortunately, your account checking took a bit more time than expected, we apologize for this inconvenience. Please note: your withdrawal request will be approved ASAP (not more than 2 days from now). Thank you for your patience and best regards.
Grand Parker Casino

tofazz Bangladesh Message
Posted on September 22, 2014

Lets See what will happen. I have noted your Promises. Thank you.

Posted on September 22, 2014

Hello Gangnam,
We’re happy to inform you that your withdrawal request was approved, your winnings have been sent to you.
Please note: the bonus you were playing with had a maximum cash-out restriction of $120, therefore you’ve been paid $141 ($120 + $21 – amount of your deposit).
Thank you and best regards,
Grand Parker Casino

tofazz Bangladesh
Posted on September 22, 2014

Cashin $141 Received today. Complaint resolved. Thank you.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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