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BetChain Casino - Unresponsive Support and Missed Bonuses

RESOLVED
Complaint Info
Disputed casino BetChain Casino
Reason Bonus not given
Posted on June 7, 2016

So I have written through the site and direct to BetChain support email 8 times now. No response in almost two days from them. Their live chat is offline and I have checked so many times it's ridiculous.

I wanted to take advantage of the Friday free spins and the slots 300% bonus offer on their site and its frustrating that they are making me feel ignored. I told them I would write a review so here it is. I want this resolved ASAP.

Posted on June 7, 2016

Hi,
I am sorry you feel ignored.
We communicated with you on Sunday and credited the Slots Bonus to your account. We also informed you that you will begin receiving the weekly Free Spins Friday Bonus this week, as your 1st deposit hadn't been received by Thursday at 12 AM, as stated here.h­ttp­s:/­/ww­w.b­etc­hai­n.c­om/­fre­e-spins to be eligible for this past weeks bonus.
Please contact [email protected] with any questions.
Best,
Brian

AskGamblers
Posted on June 10, 2016

Dear @rileyarthur,

Are you satisfied with a casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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