Unibet Casino - Sent my money to another person, refusing to take responsibility after waiting for 5 months.

RESOLVED
Dmytro Bendiuh Ukraine
posted on May 23, 2017.

On December 12th, Unibet sent my money by bank transfer to an wrong bank account. I have entered all the data correctly, this mistake they confirmed. For five months now, I can not get my money. The first 3 months of Unibet wrote to me that the money was sent correctly and asked to resolve this issue with my bank.

They found that they had not sent money to my bank account after 2 month . Given that this error was due to their fault, they still do not want to return the money to me. The representative of Unibet on this site did not help me, here is his answer:

"Hello,

I contacted our Payments department on your matter and I am sad to say that Swedbank has contacted us that the beneficiary of the withdrawal is refusing to refund the withdrawal. They advise that a legal matter has to be initiated with the beneficiary to reclaim the funds.

From my end there is unfortunately not more I can do on the matter for which I sincerely apologise.

Kindest regards,

Ken"

Is it normal? The casino to move this mistakes and problems to their client. They must return this money to me and further deal with their problems. This is their mistake and difficulties, not mine.

AskGamblers
posted on May 25, 2017.

Dear @TrammTaraRam,


Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s. Thanks for cooperating the AskGamblers Complaints Team.

Dmytro Bendiuh Ukraine
posted on May 28, 2017.

Yes. Everything is fine. I was reimbursed for my money and compensated for the inconvenience of 500 dollars.

AskGamblers
posted on May 28, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.