Undisclosed fees hitting bank on withdrawls AND deposits

I'm not talking about people that take their free bonus.. have fun.. it's free

I'm talking about real players that spend real money 1k or more..

You're 7 TO 24% down in UNDISCLOSED fees from day 1 before you do ANYTHING. And 7 to 35% down if you take into account what IS disclosed.

From there they'll blame my country. They'll blame my bank. It's all bullshit. Chase bank doesn't double bill 15 PLUS 44 to receive 176.

Club World takes whatever, (unless you catch it) gives whatever, (unless you catch it) ... and then just runs thru the laundry list of places to hide (when you do catch it) .. Chase bank doesn't double bill, YOU DO. 25$ plus a big old 44$ hole.

I'm left with no other thought then this..

Your business model is suck people in with bonus. See if they might actually make a small real money deposit. Probably larger rtp on bonus to draw in. Throw a ton of games up to pick from. Most lose small $ so not a problem.

Real players = hit them on deposits, pound them mercilessly on withdrawals. Blame anyone but us. Shave another 35 percent off anyone that wins. But aren't we great? We PAY AND WE HAVE ALL OF THESE GAMES!!!

100 percent off the losers

7-35 percent in "whatever" fees off the winners that we do and dont disclose upfront because we aren't stupid.

Last comment since I know your intentions from your last reply in this forum ... you would think that since your margins are pretty healthy that you would have the business sense to at least deal with larger real money players better... even from a tactical perspective you would have made a ton more on me in the long run.

98 bucks. (Shaking my head)

To be fair, if you guys do take care of me and put this in my checking account, I will come right back in here and announce that to the world too.

I find your reply to be relatively fascinating as my last email to you directly hasn't been replied to in 4 days now.

Are you guys serious with this? More then I deposit comes out. Less then I withdrawal comes in.

Chase bank said you're wrong. I know you're wrong because chase bank would be lit on fire charging a 15$ fee plus another 44$ on 176.

If we're at the point where you're going to post that you're handling it with me directly, while saying nothing to me directly, then ultimately that's what I wanted to know.

If you would do the right thing.

This is being handled by our cashier team in direct contact with the player.

After emailing 3 times I received a reply. No documents were requested. Here is the reply

The processing cost for sending the wire was: $50.51 which was split between casino and you. There was no other hidden fee charged by us or our processor’s bank.

Any other fees you have been charged come from your bank and/or intermediary bank that they use to receive international wire transfers.

Unfortunately we have no control over which bank does CHASE bank use as intermediary bank and how much they do deduct from the wire amount.

So I call chase bank..

THEY SAY ..

1) We do not use any intermediary and accept our own domestic and international wires

2) We charge you 15$ and only 15$. (which is clearly posted to my checking account separately from the 131 I received when I was supposed to receive 176.

Manhattan Slots position that my bank takes 15 dollars plus eats another 44$ thru their intermediary (that doesn't exist) is categorically unequivocally false.

Shall we assume my bank is mistaken? Or shall we assume that you are, in light of the fact that you already refunded me when the processor you used over charged me when I was GIVING you money.

You use banks, that charge excessively on withdrawals, and processors that take more then they're supposed to (breach of trust). THEN 44$ on 176 vs 54$ on 1076 is wildly inconsistent. It's not any kind of professional fee. It's RIDICULOUSLY DISPROPORTIONED. Think about a PROFESSIONAL BANK like CHASE BANK even DREAMING of having a RIDICULOUSLY DISPROPORTIONED fee schedule IN ADDITION TO the the regular 15$ they charge to receive THEIR OWN transfers with NO INTERMEDIARY. Also It's completely and utterly unmentioned on site like the additional 25$ fee, and I don't appreciate pinning it to my bank or my banks invisible intermediary. They DO NOT charge me twice and AGAIN use zero intermediary.

You obviously use rogue processors for deposit and withdrawal that take whatever they want from my checking account, and put whatever they want back in it.. and i don't like that there is no mention of these fees on site.

Askgamblers can decide if CHASE BANK is misleading me or if it's club world considering club world already admits overcharging my deposits.

If you care about your players, you will immediately add on your withdrawal page that there will be an additional charge beyond 25$ to process withdrawals, You will at bare minimum ADJUST VERBIAGE that when depositing your processor could possibly charge more then your deposit amount and Manhattan will refund the excess, (as you have with me) and you will surely refund $98 dollars to my checking account, not just because every dollar I've exchanged with you has come complete with a surprise (not in my favor), putting the casino in bad form but because good solid players like me flat out deserve better.

This money was absolutely chomped by your entity and zero of my entities. (Correction one solitary entity, chase bank)

Will update the community. Undisclosed excessive fees are a major major major major problem for winners.. There is absolutely no where to pin the blame other then Manhattan Slots DOESN'T KNOW they're hurting their players.. or they do..

Either way I don't like it. Do the right thing.