Thank you for your answer, David. On the basis, that our casino has fully argued in favour of its position and complied with all the terms and standards, meeting the demands of loyalty and honesty made by Askgamblers. We have presented you with all the materials explaining, why the funds were charged from you account. The result of our examination showed that the money in your balance was lost as the bonus was not wagered in time according to terms of our bonus policy, accepted by the player when registering on the website.
In this regard, we think that the claim is, unfortunately, inconstructive in all the points as:
- GrandRio Casino clients support has provided all the relevant information and you were recommended to wager the bonus to get the withdrawal 2 days before the bonus expired;
- The active bonus in your account was not wagered according to all the terms specified in your profile;
- No objective arguments, materials or other proofs of player's complaint were provided.
Considering all the above mentioned facts, we consider the incident to be over and think that the final decision should be made by the third party being impartial and objective, namely representatives of Askgamblers.
GrandRio Casino Team