Complaint #17
TS Casino
Withdrawal not being processed
6 years ago
Dear AskGamblers & TS Casino
On december 18th I requested a withdraw for the total amount of €300. To speed up the proces, I sent some documents in advance towards their support email. On December 22th I received an email saying that I only need to pass the phone verification for them to proceed the withdraw, which I was asked to request on live chat support. The strange thing is, is that it seems like all departments can’t communicate with each other. I contacted live support and requested a phone call verification and they really had no clue what I was talking about. All representatives said something else. I was told on monday december 23 that I would receive a phone call within 24 hours, which obviously never took place. At the moment of writing this complaint it is saturday the 28th of december and I haven’t heard anything from the casino yet. I somehow feel like they know I like playing and that I might cancel the withdraw and potentially lose all the money I won. Because I did deposit a couple of times in the meantime and lost all of those deposits.
So please, take care of proceeding my withdraw. Soon it will be 10 days after requesting the withdraw. I will attach the files containing the withdraw & email from support from december 22.
Also out of goodwill it would be very kind to receive some of the deposits back due to hiding the responsibility gaming tools from your website which are only available on live support. And the live support is not always available, which led to many losses.
Good day.
On december 18th I requested a withdraw for the total amount of €300. To speed up the proces, I sent some documents in advance towards their support email. On December 22th I received an email saying that I only need to pass the phone verification for them to proceed the withdraw, which I was asked to request on live chat support. The strange thing is, is that it seems like all departments can’t communicate with each other. I contacted live support and requested a phone call verification and they really had no clue what I was talking about. All representatives said something else. I was told on monday december 23 that I would receive a phone call within 24 hours, which obviously never took place. At the moment of writing this complaint it is saturday the 28th of december and I haven’t heard anything from the casino yet. I somehow feel like they know I like playing and that I might cancel the withdraw and potentially lose all the money I won. Because I did deposit a couple of times in the meantime and lost all of those deposits.
So please, take care of proceeding my withdraw. Soon it will be 10 days after requesting the withdraw. I will attach the files containing the withdraw & email from support from december 22.
Also out of goodwill it would be very kind to receive some of the deposits back due to hiding the responsibility gaming tools from your website which are only available on live support. And the live support is not always available, which led to many losses.
Good day.
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