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BetChain Casino - Tournament Win payout not honored

RESOLVED
Complaint Info
Disputed casino BetChain Casino
Reason Bonus not given
Amount BTC 0.1
joseph21670 United States Message
Posted on July 11, 2017

I took 4th place on last months slots tournament and had been waiting to receive my 100mtbc win for 4th place, as it says on the website on the vip location (image attached) easy enough to read 50 eur or .1btc. I only play in btc, but i ended up a reward of 23 mtbc which is far off from the hundred it says on the advertisment. Betchain doesnt want to honor the amounts they have listed for the tournament. If they want to change the amounts, they cant just leave up incorrect or false information of the website and then say, nope that was changed. I want payment of the full 100mtbc, and that 23 they put should be added on top of the 100mtbc for all the BS and work i have had to do for a casino I had been a loyal player at for years, until they started screwing over everyone on every small things.

Posted on July 11, 2017

Hi Joseph,
As I told you in your complaint on a different forum, the automatic system credited your BTC prize in the EUR equivalent instead of the flat 0.1 BTC.
The difference was credited to your account, I apologize for the inconvenience.
Congratulations on winning in our Slots Blitz Tournament.
Best,
Brian

AskGamblers
Posted on July 14, 2017

Dear @joseph21670,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

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