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Titan Casino - Wont pay my winnings

UNRESOLVED
Complaint Info
Disputed casino Titan Casino
Reason Bonus terms violation
Amount £ 70
danjory United Kingdom Message
Posted on July 24, 2014

HI

I received a £5 bonus from Titan Casino on 8th April, I played it on a slot game and culdnt believe my luck when my balance soon became £500, knowing of the bonus requirements, I continued to play until I was sure they had been met and my balance finished off at a nice wee £700, I contacted live chat to find out wot I had to do to make a withdrawal and was told to deposit £20 and send in ID documents, I asked if depositing wuld generate another bonus and if it did culd he withold it because I didnt want it, he said he would but the bonus still went on to my account, I contacted him again to tell him this and he immediately retracted the bonus and said I culd proceed with my withdr­awa­l..........Today is 13th and when I checked my account as I have done every day since, my withdrawal is still pending, I have spoke to CS on quite a few occasions and been fobbed off each time, telling me it is being handled accordingly and I shuld wait for an email update about the status of my withdrawal request......Please can you help me get my money x

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