Titan Casino - Bonus added without consent

posted on January 30, 2015.

I credit my new account with £200 ready for a quick game of live blackjack, the casino then added a £300 bonus without my consent or knowledge. This after playing a couple of hands I noticed the balance was much higher than expected. I contacted support who advised me that the bonus was added when I made my 1st deposit (at no point was I told this) and the wagering requirements were £14,000+ before cashing out. I asked if this could be removed as I didn't want any bonus, this was refused, I was told I'd have to play through all the way to 14000. I then went back to a blackjack table where the maximum was lowered to £25, I have worked in casinos for 17 years and the chances of winning anything after 480 (14,000/25) hands are pretty slim. I asked for a higher maximum, it was refused, I asked to speak to a supervisor, this was refused. This bonus is 100% set up to make you loose and as mentioned earlier I never agreed to it. No attempt were made to help me in this situation. I feel that I have been robbed, and in no way will use this site again. And will report this to the gaming board as I'm sure some kind of law has been broken.

posted on February 7, 2015.

Any update considering your complaint? Thank you.