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Titan Casino - Delaying my £27,000 payout

UNRESOLVED
Complaint Info
Disputed casino Titan Casino
Reason Delayed payment
Amount £ 27000
Inactive user
Posted on September 17, 2018

Hey

Titan Casino are delaying paying me out as they don’t have the funds available to do this.

I deposited £1,800 and after 5 hours of playing I won £27,000. I never used any bonuses on the roullete ( Casino) all real cash.

Then they decided to close my account and I haven’t got any money back

I’m now in serious debt because of this.

Can this be escalated to get me paid out my winnings sooner.

Thanks

AskGamblers
Posted on September 25, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Inactive user
Posted on September 25, 2018

Hi,

I spoke with the both companies Malta and Bermuda.

Antigua & Bermuda owned the casino before 2015( when I’m raising this complaint)

Malta currently own this casino, obviously I haven’t used this casino after 2016...

The complaines have asked for you to send an email to the both and they will work together to offer me my money. Can you Cc me into this email you send.
Email addresses of the companies are below..

Compla­int­[email protected]­nti­gua­gam­ing.gov.ag
compla­int­s.m­[email protected]­mga.org.mt

Discussed this with both and going to look into it urgently and pay me out.

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