Ag Awards

Titan Casino - removed bonuses

Complaint Info
Disputed casino Titan Casino
Reason Bonus terms violation
Posted on May 16, 2014

I received £ 5 pound no deposit bonus from titan casino and i met the wagering requirements. then , in order to get my winnings i needed deposit £20 and i deposited £20. but casino gave me £ 10 first deposit match bonus( which should be wagered 1200 pound

I am not silly accept this and i contacted live chat guy in order to get removed 10 pound bonus and guy removed 10pound bonus as well as 5 pound bonus. so , it means I didnt get any deposit bonus and there is no wagering to be met but casino says , I have to wager cos I got deposit bonus and they say bonus money deducted upon withdraw request not from live chat.

It is really impossible to understand them cos I didnt get any bonus . bonus was removed from live chat guy but they insists bonus removed upon my withdraw i need to meet wagering requirements. I am really regret to play there. I play on skyvegas, virgin , manhattan slots and I have never experienced any problem.

Posted on March 14, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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