Ag Awards

Titan Casino - Birthday Bonus Scam

Complaint Info
Disputed casino Titan Casino
Reason Bonus not given
Posted on May 16, 2014

I recently received an email as its my birthday today and they told me if I deposit £20 they will credit my account with a bonus. I deposited £20 and spoke to one of the online support team members. She told me I will receive my bonus ASAP. I thought this was great and started playing with my £20. I waited half an hour and spoke to them again to see how much longer the bonus would take to be in my account. They then told me I am not receiving the bonus due to managements decision. I will not be using this site again. It's a huge scam as they told me after I deposited and spent my money that I was receiving sweet **** all. Happy birthday to me!

Posted on August 16, 2013

 Casino informed us that the player is contacted by their support with a nice offer, please mtlfbooh, confirm this, so we can close the complaint!

Posted on August 18, 2013

I have not received any emails claiming they have an offer for me.

Posted on August 19, 2013

 Casino is asking the player to log into their account to see that there is an update! Please mtlfbooh, update us about what's happening!

Posted on August 20, 2013

I have cancelled my account with them couple of weeks ago now trying to get my account reopened but its becoming a nuisance. I mailed them to ask about the offer first before attempting to reopen my account and they didn't answer my query. They asked about confirmation on reopening my account instead. If I got the offer they promised me when I deposited I wouldn't have to deal with all this hassle. Feel like pulling out my hair!!! So frustrated.

Posted on August 20, 2013

mtlfbooh: i recently was on askgamblers about a complaint i made and they told me that you had an offer waiting for me

Cleopatra: I am sorry but you are not eligible for any bonuses

Posted on September 3, 2013

 Casino provided us with the proof of player's positive balance, which means the bonus is credited! Complaint solved!

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy