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Planet 7 Casino - Three months delayed (approved) payout

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Posted on May 8, 2016

I requested a withdrawl of my winnings ($531) in early March of this year. I quickly submitted all requested documents and my request was approved. I have contacted numerous people several times and I always hear the same thing, "I'm so sorry for the delay. You will get your money, rest assured." Well, where is it? I complied with all rules and regulations. Why are they not following through? Ally is the woman I was sent to about this matter. She has been very nice, however she provides me with no information on why my payout is not here. She just keeps promising me that I will receive my money.

Posted on May 10, 2016

Hi fb--

I sincerely apologize for the headaches and frustration you've experienced with this.

I do see the payment was sent off to you and I expect to see the tracking in the next couple days--I'd also expect that the payment should reach you before the end of the week.

I'll be keeping an eye on this and I'll be back as soon as I receive your tracking.

All the best,

Tawni

Posted on May 13, 2016

Hi fb--

It would appear you received your payment before I even received the tracking!

Very happy to see the payment arrived to you. ;-)

I wish you all the best,

Tawni

AskGamblers
Posted on May 16, 2016

Dear Samantha,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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