Refusing to accept my documents and not willing to pay me
Hi,
A while ago I won about 3.000€ playing at winner casino and I requested a withdrawal after meeting all the playthrough requirements.
Winner requested me to send my documents and so I did. Then they asked for a new copy of my ID and I sent it.
After that, they requested me to send a notarized copy of my passport via regular mail. I sent it.. and after a few weeks I asked if I could withdraw but they told me they didn't receive anything. So I went to the City Hall to notarize a copy of my passport again and I sent it . This time they told me it arrived but they said that it wasn't valid (without specifying why) and requested me to send another one.
What I sent them was a notarized copy of my passport by the City Hall; it's pretty much the most legit copy of a passport you can get.
I don't know what else to do, I just feel they don't want to pay me and they are just requesting stuff until I give up.
What can I do?
Thanks and kind regards,
Santi
A while ago I won about 3.000€ playing at winner casino and I requested a withdrawal after meeting all the playthrough requirements.
Winner requested me to send my documents and so I did. Then they asked for a new copy of my ID and I sent it.
After that, they requested me to send a notarized copy of my passport via regular mail. I sent it.. and after a few weeks I asked if I could withdraw but they told me they didn't receive anything. So I went to the City Hall to notarize a copy of my passport again and I sent it . This time they told me it arrived but they said that it wasn't valid (without specifying why) and requested me to send another one.
What I sent them was a notarized copy of my passport by the City Hall; it's pretty much the most legit copy of a passport you can get.
I don't know what else to do, I just feel they don't want to pay me and they are just requesting stuff until I give up.
What can I do?
Thanks and kind regards,
Santi
Winner Casino Complaint Stats
Resolved
36 / 92
Avg. Amount
$3,700
Avg. Complaint Duration
45 days
Avg. Response Time
3 days
Winner Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 60 complaints in this category have been resolved.
This operator's average complaint duration is 45 days, while the average duration across all operators is 8 days.