Hallo dear Askgamblers Members!
In Oktober this year, i did open an Account at Wild Jackpots. A casino that works together under the same management as Gowild Casino. After i played there a lot, i became a VIP Member and "Tobias " a VIP Host from Wild Jackpots, offered me to open an Account at GoWild, since they know i am a loyal player.
On the 17th of November he offered me 50% up to 1000€ if i would make an Account on GoWild as a Highroller Bonus.
On the 18th of November i did deposit 1100€ to claim a 550€ Bonus. I played it trought the whole wager requierements with 62,5€ per Spin on Bikini Party and i guess it was Wild Orient, since i like this 2 games a lot. 62,5€ per Spin because this was the maximum you could choose playing these slots. The max Bet while playing a Bonus at Go Wild is 20% of the Bonus amount, so no problem there.
As it turned out, i won 12.000€, and after continuing to play a bit of Blackjack an other Slots i withdrawed, 3.000€. 2 day later the money arrived on my account.
The next day, the 23rd of November, i did choose to withdraw the rest of the money, the 9.000€. A day after i recieved the email, that my account is under investigation from the risk and fraud department.
So i had to wait for a response from them, for over 3 weeks, and yesterday, they sent me an email that they closed my account because of breach of our "Fraud and Collusion Terms and Conditions". Thats all they said, didnt explain anything more.
So i played at wild jackpots, they offered me to join GoWild with a highroller bonus. i play the bonus exactly the same way, i played at wild jackpots all the time, and as soon as i won, they closed my Account without explaination with 9.000€.
For me this is a very questionable approach to treat customers, and to make it short, they did just scam me for nearly 10 Grand.
I hope you could somehow help me to be treated fair in this case, or otherwise help me to warn other players to avoid playing this casino.
I attach all the emails, that i got from them and if you need any further information, please contact me, and i will provide you with the information.
sincerly Mario M.