Complaint #126 Planet 7 Casino

Unwanted text messages

By bbmia331

10 years ago

Message on forum

About a month or so ago, I began receiving promotional text messages from Planet 7 and some other casinos in their group. This is difficult for me since my cell phone plan does not have unlimited texts and I also do not appreciate being contacted this way. I do not play there and have asked them to stop texting me but I got more today. I even have closed my account with another in that group and have received texts promoting that casino. I want all of them to stop sending me texts but I do not know if I need to write a individual complaint for each casino in their group or if this first complaint is sufficient. I will wait for your response on that issue. Here is one of the chat sessions where I attempted to resolve this issue directly with the casino, I removed my personal information :
info: Please wait for a Planet 7 agent to respond.
info: Thank you for using our LiveChat Service. This is 'Charlie'. Please verify your Email and Phone Number so that I can assist you.
blanzant:
info: Your chat transcript will be sent to at the end of your chat.
Charlie: Thanks for holding. While you wait, why not check out our sister casino, Royal Ace? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here... http://www.royalacemail.com/special-1.php
Charlie: I am really sorry for the delay. Thanks again for bearing with me.
blanzant: thanks, I have to ask how to be taken off your test message list. I do not want to receive text messages and I am on a plan with limits.
blanzant: I receive texts about Planet 7 and another in your group, Royal Ace. I need it to cease.
Charlie: I will report it
Charlie: Allow me just a moment please.
Charlie: All set
Charlie: I just reported to the Manager
Charlie: Is there anything else I can assist you with?
blanzant: Yes, for the record, I think it is a very bad idea to reach out to your customers by texts. I never asked for such a thing and did not expect my number to be used this way when I gave it to your group.
Charlie: Thank you for visiting our Casino. Feel free to contact us at any time for further assistance! End of chat.

I would appreciate your help with this issue as I do not want to try to handle this with my cellular service provider, thanks.

Disputed Casino Planet 7 Casino

Reason Other

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

bbmia331

• United States • 1 reviews

10 years ago

I am satisfied that the problem has been addressed after going through the weekend without receiving any text messages. AskGamblers, thanks for the assist, it is appreciated.

bbmia331

• United States • 1 reviews

10 years ago

Today is one week since I posted the complaint and I have not received any text messages.

Planet 7 Casino

• Representative

10 years ago

Hi bbmia33,

I can confirm that your email address and phone has been removed from our lists, so you should not be receiving any further correspondence directly from us. I should point out, however, that there's always the possibility of third-party affiliates sending emails to you. Should this happen, please either opt-out or forward the email to me, so I can contact the affiliate. You can reach me at: tawni@gwages. Don't forget to add the 'com' at the end. ;-)

All the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

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Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

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My Payments

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Resolved

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I am fully verified and won $3,600 and made a withdrawal for $2500

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Resolved

$3,600

Planet 7 took 5K winnings

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My transaction history can be checked for this!

Resolved

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DENIED WITHDRAWALS

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Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

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