I made a withdrawal from Netbet Casino for £500. When the 48 hour period was up I decided to speak with the chat team who told me there was a problem with my phone number. I gave them another number and they contacted me to ask me if I had a dispute with another casino that was not associated with them. I said, of recent times I was not aware of any dispute. He said that is good enough and my account would be re opened and my withdrawal forthcoming. This never happened. They then asked for extra security. A selfie of me holding my bank card. I complied. When I questioned why my account was still not open they said they wanted a selfie of me holding my passport. I complied. (Barring in mind my account was already verified before any of these selfies) No real reason has still been given as to the nature of this dispute with another casino.
I pointed out that I paid with PayPal. My PayPal account is verified and any money deposited with Netbet was successful. I have tried to call their support line but not able to get through. I have made over 30; phone call attempts, some calls lasting in excess of 40 minutes. This was over a period of a week. I do not call now as it is a hopeless task. Talking to chat is no good as they just say the same thing "will let the relevent department know". Their replies to emails are robotic and do not address the issue (my £500)
They just keep saying they are waiting for their payment agent to get back to them with an answer on the problem. My question is: what problem? I paid with my verified PayPal account with no issues
I have kept all emails and phone call logs should they be needed
Been waiting a week for the money.