Complaint #14 SuperCat Casino

Payment Rejected

By Archie C.

5 years ago

Hie, i really need some assistance. I registered and joined supercat casino. I submitted the necessary document required to verify my account. I earlier had complained on this forum about how their Visa deposits dont work for South Africa but they assured me that Visa Withdrawals will work with my Visa card, hence i got a crypto wallet and deposited with Etheruem.
Now the problem comes with my Withdrawal, they say they tried several times to deposit but my card wont work. I do not have an ecopays account, i have a skrill account. Now apparently they do have skrill but not for my region. Please help guys, i just want to get my winnings, its been 3 months already, this is not right.

Disputed Casino SuperCat Casino

Reason Delayed payment

Amount R7700

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

archyie7

• South Africa • 2 reviews

5 years ago

I would like to thank you for helping me get my withdrawal through a friends account, although this is irregular im glad i got my cash. Indeed the money has been recieved. Your casino is has great games and is fun to play. However you are loosing out on a huge base of clientelle in South Africa, most platforms dont offer quality games like you do, however they beat you with Visa payments, EFT and Skrill, which are not available on your platform for my region but you still falsely advertise and put them in your withdrawal menu only for your payments department to reject. Tell you what, if only you knew how onlinecasinos are taking the storm in South Africa due to Covid then you would organise yourselves and become the leading online casino here.

AskGamblers

• Support Team

5 years ago

Dear @archyie7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SuperCat Casino

• Representative

5 years ago

Hello dear player
SuperCat Team wants to inform you, January 28, 2021 we withdrew the balance to your EcoPayz wallet.
Please, check your wallet and confirm receiving the funds.

all best wishes,
SuperCat Team

SuperCat Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,363

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

SuperCat Casino Complaints

See all complaints for this casino

Impossible to withdraw winnings despite following all instructions

I registered and played on this casino in late April of 2022. I won a total of 3579USD while playing with them.

I had to undergo a verification procedure which I passed after sending them the documents they requested from me, that's when the issues started.

I was unable to receive my winnings for reasons they weren't able to tell me. I had deposited using Bitcoin and I wasn't able to withdraw using Bitcoin. The casino kept telling me that they would get back to me but never really did. Eventually they told me to open a Jeton wallet, get the wallet verified, make a deposit on the casino using the wallet and only then would I be able to withdraw my winnings.

I complied with everything they told me and despite all that I still was not able to get paid. The most recent communication from the casino told me that the reason I cannot withdraw my funds is because my account because the casino cannot accept deposits nor withdrawals in the USD currency at the moment. I am really at a loss for words. I mean I have done everything they asked me to and it's now almost 4 months later and they are still giving me excuses as to why they cannot pay me. I would like to chat with them here in the public forum in hopes of getting this issue sorted out.

Resolved

$3,579

Not processing withdrawal for more than five days

The epic with this casino has been going on for 5 days. The story is very exciting. With managers' calls, Yandex verification for 5 days and promises to make payments within 36 hours (no). On March 9, 2020, about $ 2,300 was won in this casino. (First, 45,000 rubles and then again, which led to such an amount)

-On the same day I put a request for a withdrawal of 45K and wait ... Money ... but I waited for the casino manager to call, who told me about everything beautiful, how fast they deduce and that it will help with the conclusion. It is only necessary to verify (what I had previously asked about in the casino chat, which they naturally spoke of - probably not necessary). Okay. I have been playing for a long time, so it's not a problem for me to send docks. Sending ... I'm waiting. The next day - The application in the casino is rejected (THERE IS NO LETTER FOR ANY MAIL) .... I am writing to chat. Answer: "And you need to redo Yandex screenshots, grab more information." OK, not a problem) I redid it, sent it, made a new request for withdrawal and joyfully ran to the pool (no). Applications are considered up to 36 hours, so we are waiting. The next day I go to the casino - APPLICATION DENIED. There is, of course, no letter. I am writing to chat. Answer: "You did not send Yandex the same." Any other person would already, most likely, start spreading the chat and the manager (there is a telephone after all) =)) GOOD! I send it again to the mail and duplicate it in the chat. I put ON again a request for withdrawal. Yesterday (March 13), the manager calls - "Your Yandex was verified, wait for the first tranche by evening." YES!!!! (NO) Today is March 14th (43 hours have passed since the last application) - there is no money and is not predicted. (Most likely they don’t output on the weekend) The chat now explained the NEW rule why there is no output - MANY APPLICATIONS. To my question - when to wait approximately - DO NOT KNOW ANYTHING (do not write here =))

The essence of the claim is to get a conclusion that has been delayed for 5 days. The casino could make indulgence and withdraw quickly. Once 5 days nothing and the last application 43 hours + - for some reason, too, is not processed.

Resolved

$1,340

Deposit not credited

I deposited 2 transactions of 23.77 pounds which is 25 euros in which 1 was credited and 1 was not i went on live chat and person was absolutely ignoring proof that was sent i want my cash back and my deposits and want to have permanent closure of account.
This has happened to me once before but i let it go that was for £10 but i will not let this go.
Also your site is stating no players from UK accepted so why was i?
In that case i should be returned all deposits made.

Resolved

€25