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SuperCat Casino - Payment Rejected

RESOLVED
Complaint Info
Disputed casino SuperCat Casino
Reason Delayed payment
Amount R 7700
archyie7 South Africa
Posted on January 27, 2021

Hie, i really need some assistance. I registered and joined supercat casino. I submitted the necessary document required to verify my account. I earlier had complained on this forum about how their Visa deposits dont work for South Africa but they assured me that Visa Withdrawals will work with my Visa card, hence i got a crypto wallet and deposited with Etheruem.
Now the problem comes with my Withdrawal, they say they tried several times to deposit but my card wont work. I do not have an ecopays account, i have a skrill account. Now apparently they do have skrill but not for my region. Please help guys, i just want to get my winnings, its been 3 months already, this is not right.

Posted on January 27, 2021

Dear ARCHYIE7
Thank you for your feedback and we are sorry to hear about your problem.
Due to technical reasons related to the payment service providers, we were unable to pay for your withdrawal requests.
I want to assure that all our team knows about your situation and each of us is trying to help in its elimination. We wanna help you as soon as it posible.
Dear player, we have the ability to withdraw money to a bank card or a EcoPayz wallet now.

Contact , please, the payment department as soon as possible and we will provide all the necessary help in resolving this issue.

Thank you for understanding,
SuperCat Team

Posted on January 28, 2021

Hello dear player
SuperCat Team  wants to inform you, January 28, 2021 we  withdrew the balance to your EcoPayz wallet.
Please, check your wallet and confirm receiving the funds.

all best wishes,
SuperCat Team

AskGamblers
Posted on January 28, 2021

Dear @archyie7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

archyie7 South Africa
Posted on January 28, 2021

I would like to thank you for helping me get my withdrawal through a friends account, although this is irregular im glad i got my cash. Indeed the money has been recieved. Your casino is has great games and is fun to play. However you are loosing out on a huge base of clientelle in South Africa, most platforms dont offer quality games like you do, however they beat you with Visa payments, EFT and Skrill, which are not available on your platform for my region but you still falsely advertise and put them in your withdrawal menu only for your payments department to reject. Tell you what, if only you knew how onlinecasinos are taking the storm in South Africa due to Covid then you would organise yourselves and become the leading online casino here.

AskGamblers
Posted on January 28, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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