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SuperCat Casino - Not processing withdrawal for more than five days

RESOLVED
Complaint Info
Disputed casino SuperCat Casino
Reason Delayed payment
Amount $ 1340
sergeirai666 Russia
Posted on March 16, 2020

The epic with this casino has been going on for 5 days. The story is very exciting. With managers' calls, Yandex verification for 5 days and promises to make payments within 36 hours (no). On March 9, 2020, about $ 2,300 was won in this casino. (First, 45,000 rubles and then again, which led to such an amount)

-On the same day I put a request for a withdrawal of 45K and wait ... Money ... but I waited for the casino manager to call, who told me about everything beautiful, how fast they deduce and that it will help with the conclusion. It is only necessary to verify (what I had previously asked about in the casino chat, which they naturally spoke of - probably not necessary). Okay. I have been playing for a long time, so it's not a problem for me to send docks. Sending ... I'm waiting. The next day - The application in the casino is rejected (THERE IS NO LETTER FOR ANY MAIL) .... I am writing to chat. Answer: "And you need to redo Yandex screenshots, grab more information." OK, not a problem) I redid it, sent it, made a new request for withdrawal and joyfully ran to the pool (no). Applications are considered up to 36 hours, so we are waiting. The next day I go to the casino - APPLICATION DENIED. There is, of course, no letter. I am writing to chat. Answer: "You did not send Yandex the same." Any other person would already, most likely, start spreading the chat and the manager (there is a telephone after all) =)) GOOD! I send it again to the mail and duplicate it in the chat. I put ON again a request for withdrawal. Yesterday (March 13), the manager calls - "Your Yandex was verified, wait for the first tranche by evening." YES!!!! (NO) Today is March 14th (43 hours have passed since the last application) - there is no money and is not predicted. (Most likely they don’t output on the weekend) The chat now explained the NEW rule why there is no output - MANY APPLICATIONS. To my question - when to wait approximately - DO NOT KNOW ANYTHING (do not write here =))

The essence of the claim is to get a conclusion that has been delayed for 5 days. The casino could make indulgence and withdraw quickly. Once 5 days nothing and the last application 43 hours + - for some reason, too, is not processed.

sergeirai666 Russia
Posted on March 16, 2020

Hello. I would like to supplement it.
For these days, while the complaint was being considered, 2 payments of $ 670 were received from the casino. Each payment took an average of 45 hours (which does not fall into the interval 0-36 hours), not to mention the identification.
The first payment came when I wrote to the manager that I filed a complaint.
There are 2 payments left - $ 670 and $ 550.
I will unsubscribe by the facts of payment.

sergeirai666 Russia
Posted on March 16, 2020

Hey.
Long payouts helped the casino. The last two conclusions have been lost by me.
I do not recommend or recommend a casino for the game.
Payments are longer than their due date. No control of the game, hold of withdrawal. Weekly verification.

Good luck

AskGamblers
Posted on March 17, 2020

Dear all,

As apparent from the submitter's latest post, the rest of the payments have been lost by the player. Due to the fact that processed payments have been received by the player, AskGamblers Complaint Team consider this case resolved.

We would like to use this occasion and remind the player that while we can understand player's frustration and disappointment for not being paid within the time frame specified by the operator, it is up to player to refrain from playing until the processing of their payment is being finalized accordingly.

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