I recently opened an account 29th june and withdrew in profit. I was asked for documents which delays the refund,
On 4th July i sent the documents. I still await them to even approve these, after contacting them for the third night in a row i will start to post here what I hear, please be warned you will not be able to withdraw for significant time periods from this company . Join somewhere else not under the netplay brand...
Thank you for contacting SuperCasino. Your request has been received and one of our dedicated support team will be with you soon.
Shawn: Thank you for contacting SuperCasino!
Shawn: How may I assist you?
IHILTY79: I am waiting for my withdrawal that is still in pending
IHILTY79: this is a complete joke
Shawn: May I have your username please?
IHILTY79: ol9 9dl
Shawn: One moment please
Shawn: Thank you for waiting. You have already sent in all releveant docs for your withdrawal?
IHILTY79: yes three times
IHILTY79: no response on e-mail
IHILTY79: give me the direct number for the 'finance' team
IHILTY79: or initiate this withdrawal
Shawn: Unfortunately i cannot provide you with the direct number to our Finance Department as they are currently out of the office.
IHILTY79: i am sure they are
IHILTY79: initiate the transfer then. I am fed up with this
IHILTY79: Can you give me alderney commision address and contacts for complaints purposes
Shawn: The best I can do for you today Ian is to send a complaint email to our Finance Department in regards to your withdrawal.
IHILTY79: I am here every night asking why this has not been processed with no acceptable answers. You should not state 24 hrs or 72 hrs if this is not the case. My e-mail recipt confirms confirmation of what you recieved
Shawn: I do understand your concern and I wish I could assist you on this issue. I will send an email to our Finance department
IHILTY79: Then i will be back here at the same time on friday night asking the same questions. This has already been done
IHILTY79: This does not satisfy my problem
Shawn: Could you please allow me one moment, I will see if I can get hold of someone from the Finance Department and get back to you as fast as I can
IHILTY79: i have all night as long as i get development
IHILTY79: I hate wasting my time setting up a serious complaint backed up with evidence to the alderney gaming commision and it wastes my time.
Shawn: I have just checked with a colleague in Finance Department
Shawn: He mentioned to me that due to a high amount of documents received in the last few weeks, we are currently running behind and are doing our utmost to complete your request as soon as possible.
IHILTY79: my request was on the 4th july thats not good enough
IHILTY79: I am posting this information onmultiple forums to warn potential new customers
Shawn: I do understand your concern. The Finance Department are doing their utmost best to keep up the pace with the withdrawal requests.
IHILTY79: 6 days after receiving the files is incompetence especially when your site states the time it should take on the document request e-mail.