Ag Awards

Super Casino refuses to make payment

Complaint Info
Disputed casino Super Casino
Reason Delayed payment
Amount £ 900
Posted on July 16, 2014

I have made a payment to supercasino not taken any bonuses and I have now £900 that I have tried to withdraw.

This is where it goes wrong.
I used my paypal account to pay money in, this happens to be listed as a business paypal but as an individual. ( me ) I am not a limited company. Supercasino want a letter saying I can use company funds for gambling. I have no company, I have asked the bank but all they will provide is a letter saying i am an individual and able to use the funds as I like.

Paypal have also backed this up saying that the paypal account is listed as business but as an individual. Paypal have also now written 2 letters saying that I can use the funds for however I wish, supercasino are not taking this as proof that I am an individual as is states on my paypal account & from the paypal letters. I am a bit stuck... I am an individual, i have paid money in from my paypal account & now I can't get them to pay the winnings back into the same paypal account which is my own paypal account.

Paypal have informed me that if they do not repay they will look at removing the facility of this form of payment to supercasino as I am listed as an individual within the information on paypal.

I would hope that you can help me resolve this as I am an individual and paypal have backedup I can use the funds for whichever purpose I want.

Supercasino are eager to take the funds from a paypal account but not happy to pay it back even though the paypal account states I am an individual. The funds are my monies to use however I wish.

I am happy to send as much info as required & your help in this matter would be most helpful.

This has been going on for a number of weeks no closure to a resolution.

Posted on June 5, 2014

Super Casino have now paid me, many thanks for your support and keep up the good work. Thanks again :)

Posted on June 6, 2014

As our customer states above, his pending withdrawal has now been processed. While we sympathise with the frustration caused in relation to the checks we must perform on our customer’s identity and payment methods, this is unfortunately something we are obligated to do under the regulations imposed on us as a licensed eGambling operator. As such, we thank our customer for his patience while we resolved the issues around his chosen method of payment.

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