Ag Awards

Sunset Slots Casino - Stalling a small payment for ages!

Complaint Info
Disputed casino Sunset Slots Casino
Reason Delayed payment
Amount $ 125
Posted on December 14, 2015

Dear sir , 4 weeks ago i registered with sunsetslot my account name is moelmoel with claim free bonus $50 after thats i play with fun and met waggered , then in the next day i chat with support chjat name ella thats told me i must made deposit $25 and send documents . and the next day i send my documents and afters 2 days i recieved tickets number with ticket number #SEC2338915 thats my account was fully verified , and the next day i made deposit with my moneybooker $25 , and chat with ella again thhen told me my withdraw will recieved on 48 hours, i waited with patience but after wait 2 days my withdraw still pending , and the next day i chat with suppor name masson at least my withdraw will process top day on decmeber 12, 2015, but suddenly helpsedk told me :


Hello Mulyana,
Thank you for contacting us!
I have checked your account and I see that your payout was declined due to missing Moneybookers e-mail address.
Please send us your Moneybookers e-mail address and after this is approved,you can apply for a payout request.
I am sure that you will be able to enjoy your winnings in the shortest amount of time.
We are here at your full disposal.
Have a good day,

We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment.

It is so funny how staling tactic this casino after 4 days that casino told so easly missing my moneybooker account , so i cahat with caesar i must send my moneybooker account to accoun­tin­[email protected]­uns­ets­lot­ , its so confused but i did it and i recieved messege from accoun­tin­[email protected]­uns­est­lot­ with ticket number :


Thank you for contacting

This is your confirmation that we have received your email request for assistance and we have assigned you ticket #ACC2404863. You will receive an answer shortly.

Im just curriously how this casino cant missing my moneybooker account it is so easy can find at deposit history i made it ..its non sense !!, with all evidence and doccument all i have i attech here, Please ask gamblers help solve this case, really im so dissapointed with this casino !!

To day i chat with support name caesar on december 12, 2015 regarding my withdraw , he told i must send my moneybooker to accoun­tin­[email protected]­uns­ets­lot­ i already sned it as previously above.....obviously this casino only round and round after half an hours chats suddenly i disconnected by the casino and cant log in again...this casino very dissapointed , full of lie and staling tactic !!

Posted on December 15, 2015

Hello Jason where are u !!! this casino to much promise but never keep his words....jason u can look attached thats already done above ......look at them silly this casino with his reason !!.....its been 7 days about my withdraw but still nothing !!! .....what kind deserved for call this casino ?

Posted on December 16, 2015

To day i got payment from this casino...thank you

Posted on December 16, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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