Times Square Casino - Stole my winnings due to wrong accusations

This complaint has been reopened as per Times Square Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear PUTRIKNR1,

Thank you for bringing this matter to our attention..

You should receive an email from the Casino within the next 24 hours.

Please be advised we have referred this matter to Casino management.

Kind regards

Times Square Casino Support

I look forward to that email! Thank you.

Hello PUTRIKNR1,

We understand the Casino has contacted you.
We await your response.

Kindest of regards

Times Square Casino Support

This was the mail:

Dear Patrik,

We write to you in regards to your matter which we wish to resolve with you.

Your winnings were voided in regards to irregular play according to the Terms and Conditions at Times Square Casino.

Do you agree to enter into resolution with the Internal Review Group?

Kind regards

Internal Review Group


And my answer to this is that no irreulgar play was made. It was as far from irregular play you can come.

And ofcourse i want a resolution. And that is?

Dear PUTRIKNR1,

Please be advised that you have received a mail.

Regards


Times Square Casino Support

Fantastic!!

Times Square are now going to pay me my winnings.

I must thank askgamblers for a great work! Was worth a lot to me. Now hopefully Times Square are heading towards beeing a trustworthy casinosite that you can give a green light.

Thanks again! :)

Hello PUTRIKNR1,

We are happy to confirm this issue is resolved and the finance team have sent you a mail with regards to this matter.

Thank you to AskGamblers for allowing us to resolve this.

Kind regards

Times Square Casino Support

Dear @Putriknr1,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

I got the money. Thank you very much!



By sending you this e-mail, and in the event that you signify your agreement to it, TimesSquare Casino is obligating itself to the terms of the following settlement set forth below:


You will withdraw any complaints you have against the casino from this and at all affiliated casinos.


Likewise, you affirm that you have no outstanding claims against other GTG casino. In response to this, the casino will refund you 805 Euro as goodwill in settlement. You have already been refunded the original deposit.


If possible, you will be paid via the credit card you have on record with us. In the event that the credit card option is not feasible, the money will be paid by wire transfer. You will provide all relevant information or documentation as requested by the financial department to facilitate your payment.


You acknowledge that you have not made any chargeback claims against the casino for any of the deposits that are recorded in your account. You acknowledge that all these deposits are authentic, and that you will not make any chargeback claims in the future concerning them.


If you have any public complaints you will not disclose any information about this settlement to anyone, other than by stating that the complaint has been resolved.


You understand and accept that you are not allowed to deposit or play at any account that you have or may open in the future at any other GTG owned casino.


If you deposit and play your lost deposits will be nonrefundable. If you win the casino will not be obligated to pay you.


It is your responsibility to avoid any GTG owned brands in the future. Similarly, it is your responsibility to pay attention to the ownership of any casino where you may choose to play in the future.


By responding to this e-mail with the message “I Agree”, you are obligating yourself to above conditions.