Still waiting for winnings after 6 weeks

I have requested a withdrawal with Casino 1920 on 3/2/15. I am a Gold VIP with this casino. According to their advertisements, Gold VIP's have their withdrawals expedited in 3-4 business days. Although their fine print rules says that it could take up to 14 business days to process. This is my second withdraw with this casino and the first withdraw was only slightly delayed. I've logged in to the website and spoken with the customer service reps every day since I have made my request. The last couple of weeks they said that my withdraw was delayed because of members had won a large number of jackpots. That should be irrelevant excuse, but I waited the amount of time in their guidelines. It has been 19 days, 14 business days. Most recently I was told that there was problem with my account and management was to call me the next business day. No one called. They have been avoiding the questions I am asking and delaying the withdraw process for a member that should be a top VIP. Please let me know what additional information you may need.

I joined 'Casino1920' after receiving an email with a welcoming offer of $40 NDB. Before I started play I contacted Live Chat to clarify the T&C's in regard to that free chip. I was told by Zoe that there was a playthrough of 99X and max cashout of $1,000 per week. So I started to play until I wanted to check my progress in regard to wagering total of $3,960. I chatted to Mark Zlatko who directed me to the page I could go for that kind of info. I went there and saw among a few other indicators, one that read: 'Wagered from Bonus to Real: $0.00' which attracted my attention more than others in the list which included, 'Player Wins: $751.40' and 'Total Bets: $611.40'. My Account Balance at that stage was $180. I asked Mark Zlatko about 'Wagered from Bonus to Real: $0.00'? He replied that NDB's are not cashable no matter if they had wagering requirements of 99X. As this was in direct contrast to what Zoe had told me a few hours earlier, I argued the point but he disappeared never to return to Live Chat again! I kept playing for a few more hours until my Account Balance was $227. I logged off casino software and went to catch some sleep. Upon getting up in the morning, I went to chat and Patrick was there this time around. I asked him same question as I asked Mark Zlatko the night before and he told me the same thing, i.e. that welcome NDB's are in no way cashable!!!!! Please let me know what I have to do to get justice as my balance is growing which is probably the reason they changed their story. I went to their T&C's on their website and it is a very confusing agglomeration of sentences. I attempted to ask for Zoe to come forward to chat but it was not on so far as they were concerned? Please help!