Still waiting for my winnings

I went to this casino because of a bonus that was emailed to me. So I joined Raging Bull Casino and my experience playing was a good one, I even managed to play through their requirements, I think the play through was like $10,000, not completely sure but it was some ridiculous amount. EVERYONE NEEDS TO MAKE SURE YOU READ THE REQUIREMENTS FIRST! I never thought my deposit of $50 plus the bonus I received would be enough to play through that much. I managed to do it so when I was at $395 I wanted to withdrawal. The first person I spoke to which was in live chat told me it would take 48-72 for my money to be paid. He made it sound like in 48-72 hours the money would be put into my bank. Was I ever wrong...Finally July 25th I was told the payment was paid out and it would take 5 - 10 business days for my winnings to reach my bank account. August 8th came and went and I never received a thing, that was the 10th business day! Now every time I email them I get the same thing..."just be patient the money will be in your account any day now..." I have even asked them to look into it, to find out exactly where the payment people are in terms of paying me but then never look into it and tell me. We should have access to an email address for the payment place so we can talk to someone there. One picture I posted shows the amount of times I have emailed them! Not one email has given me a straight answer! It's bad enough I had no clue that they take the bonus they give you when you deposit back so now my $395 US is just $245 US. I'm already worrying that if I ever do see my money it won't be the converted amount. I'm in Canada so right now $245 US is about $316 Canadian. So just a little over $300 should hit my account.
PLEASE I need your help...I have seen so many people on here get helped through this site...a friend of mine got help through you that is why I came here...
You probably get a of of requests but this is urgent. That money is badly needed.