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BetChain Casino - Still no bitcoin payment after more than 24 hours

RESOLVED
Complaint Info
Disputed casino BetChain Casino
Reason Delayed payment
Amount BTC 0.091
Posted on April 9, 2016

I won 0.09193 btc on slots. Completed all wagering and requested a cashout. 24 hours later, still no payement to my blockchain wallet. Contacted livechat about 6 hours ago, and was told that they experienced payement delays because of the high traffic, and that they were working double shifts to process withdrawals.

Now, 6 hours later, still no payement in my wallet. Emailed support again, but no answer

Posted on April 10, 2016

Hi,
I apologize for the delay in processing your withdrawal. Your withdrawal was delayed because you didn't reply to our live chat support agent's question about your duplicate account. Although you didn't reply to Candy's request, your account shows your withdrawal was processed and your duplicate account has been closed.
Please let us know at [email protected] if you have any questions.

Posted on April 11, 2016

I did reply to the livechat , but by opening a new ticket, and that gave a problem apparently. But I received payement now. thanks

AskGamblers
Posted on April 12, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation

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