StarGames - withdrawal problems

RESOLVED
posted on October 9, 2012.

Really strange casino. You log in, you play, you win, you want to withdraw and: ops! the password u used when logging in is suddenly incorect, when confirming that you want to withdraw your money. So u do it again. You log to the site, you go to withdraw money page, u use the same password as before and again...it is wrong! U write to support team and result is just automatic email, informing you, they have got your message...so now the money are kept by Stargames with no possibility to withdraw it....I am decided to spent them there and goodbye forever! This is just black hole, you are feeding, no casino....

posted on October 18, 2012.

Dear Romca310,

I have forwarded your concern to our support team and asked them to look into your query as I am from another department .They would respond at their earliest available convenience, however If you could contact support again at [email protected] mentioning your User name on AskGamblers along with the query again(possibly including the link posted here) this would help to have your query answered. Thank you for your understanding in this regard.

Regards,

StarGames Management

AskGamblers
posted on June 14, 2017.

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

posted on June 14, 2017.

Hi Romca310,

We apologise for the delay in our response.

After looking in to your account, I can see no reason as to why you would not have been able to make a payout using the same password as log in. There quite possibly could have been a bug at the time but as it was so long ago we cannot confirm this.

We have since checked our payout process and can confirm that it is in perfect working order and have not since had a similar complaint.

We would like to ask you if you consider this a valid explanation from our side, as we value all of our customers. If this is not satisfactory enough for you, what could we do to restore your faith in our website?
 
Kind regards,
StarGames Support Team

AskGamblers
posted on June 18, 2017.

Dear @Romca310,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

Star Games Casino complaints

  • 24 of 36 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,006 USD avg amount

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