I decided to try out star games to have a flutter, I deposited £40 and luckily managed to get it up to £100 and cashed out. The first thing I found strange was they would not let me cash the full amount they would only let me have £97 there was a small processing fee then they paid £1.88 back into my gaming account, what's the point in that? They then asked for id which i sent straight away they took 5 days to get back to me that it was accepted. They then stated it would take 10 days to process my withdrawal. 12 days later I contacted them to find out where my money is, they took another 3 days to respond to that stating it would be in my account soon another 5 days past still nothing or any word at this point I am starting to get very angry as I had spent some of the money I had saved for my holiday as I was expecting them to run a professional operation and pay me in an acceptable time frame. I was getting no response to my emails at all now so I sent one stating that if I didn't get my money in the next couple of days I would have to go to the lga which issues their licence. I got a response to that email within an hour even though they had still not responded to the ones I had sent 6 days previously! It stated that they would not process my withdrawal till "after" the 8th September due to a charge-back risk I cashed out on the 7th June!! I have involved third parties in this matter which have also been stone walled by this company. Maybe I will finally get my money maybe I wont but I would urge you all to steer well clear of this company at best they have treated me like dirt.
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