!

Sitewide maintenance scheduled for the October 1st at 11am CET.
Kindly note that the site might not be available during the maintenance.

Ag Awards
Notifications
Login
en

StarGames - I want my winnings

REJECTED
Complaint Info
Disputed casino Star Games Casino
Reason Declined payment
Posted on May 16, 2014

stargames will not release my payment due to stupid excuse, i have deposited £100with neteller, and i have sent my colored passport, i was told my money wont be sent as my passport was forged,i have been told by various people they are bogus but i never believed pls help me.

Posted on September 12, 2012

Kindly send an email to suppor­[email protected]­tar­gam­es.com and include the link to your claim seen on askgamblers.com. Our support team will resolve your issue as best as possible in a swift manner.

AskGamblers
Posted on September 16, 2012

 Any updates here?

AskGamblers
Posted on June 13, 2017

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on June 14, 2017

Dear fxluv,

Apologies for such a delay in resolving this complaint.

The reason as to why you were blocked and your winnings were kept were due to a breach in our General Terms and Conditions (GTC).

Our GTC explains in Section C. Payouts:
6. The company undertakes thorough checks whenever a player requests a payout. The company shall remit the funds to the player within 5 working days, if practicable, after receipt of the request. The Player acknowledges that the company reserves the right to verify the entitlement of the player prior to effecting a payout and, in case of doubt, to withhold the payment. To provide evidence of the entitlement, the player is required to submit a written request for payment. The Player further acknowledges that the company is duty bound by law to verify information about the Player including, but not limited to, identity, age and place of residence of the Player in order to effect certain payouts. The Company further reserves the right to review the Player’s transactions and activity and verify the financial instruments being used on the Player Account prior to effecting a payout. Additionally, the Company reserves the right to perform enhanced verification and due diligence checks where this is deemed to be necessary, in the sole discretion of the Company, and the Player agrees to submit to and cooperate in the performance of such checks. In light of these checks, the Player shall be required to supply to the Company any documentation or information requested by it in order to facilitate such verification. The Player shall be requested to provide documentation including, but not limited to, a copy of an official and valid proof of identity (passport, ID, driver’s licence), a copy of valid proof of address (utility bill, bank statement) and documentation verifying financial instruments (for instance bank statements), which are not older than 3 months, per mail or e-mail. The Company reserves the right to withhold any payout requests pending successful verification of the Player’s registration and any other relevant information to the satisfaction of the Company.

We did not receive a VALID form of identity from you, this has been explained to ask AskGamblers, that is the reason why your account was blocked and your funds were withheld. We have no way of proving who you are and that the funds are going to the correct person.

AskGamblers
Posted on June 14, 2017

AskGamblers Complaints Team have been provided by valid evidence on behalf management of Star Games Casino where is clearly visible that player didn't pass casinos KYC and with that act breached casino's general terms stated above.
 
And since AskGamblers Complaints Service is designed and meant to help honest players with real troubles, it is now obvious that this is not the case with this particular issue. Therefore this complaint is being rejected.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team have been provided by valid evidence on behalf management of Star Games Casino where is clearly visible that player didn't pass casinos KYC and with that act breached casino's general terms stated below. 6. The company undertakes thorough checks whenever a player requests a payout. The company shall remit the funds to the player within 5 working days, if practicable, after receipt of the request. The Player acknowledges that the company reserves the right to verify the entitlement of the player prior to effecting a payout and, in case of doubt, to withhold the payment. To provide evidence of the entitlement, the player is required to submit a written request for payment. The Player further acknowledges that the company is duty bound by law to verify information about the Player including, but not limited to, identity, age and place of residence of the Player in order to effect certain payouts. The Company further reserves the right to review the Player’s transactions and activity and verify the financial instruments being used on the Player Account prior to effecting a payout. Additionally, the Company reserves the right to perform enhanced verification and due diligence checks where this is deemed to be necessary, in the sole discretion of the Company, and the Player agrees to submit to and cooperate in the performance of such checks. In light of these checks, the Player shall be required to supply to the Company any documentation or information requested by it in order to facilitate such verification. The Player shall be requested to provide documentation including, but not limited to, a copy of an official and valid proof of identity (passport, ID, driver’s licence), a copy of valid proof of address (utility bill, bank statement) and documentation verifying financial instruments (for instance bank statements), which are not older than 3 months, per mail or e-mail. The Company reserves the right to withhold any payout requests pending successful verification of the Player’s registration and any other relevant information to the satisfaction of the Company. And since AskGamblers Complaints Service is designed and meant to help honest players with real troubles, it is now obvious that this is not the case with this particular issue. Therefore this complaint is being rejected.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

Have trouble with Star Games Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy