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Star Games Casino - So slow on payments

REJECTED
Complaint Info
Disputed casino Star Games Casino
Reason Delayed payment
Posted on February 27, 2015

i won some money in stargames casino, and when i tried to withdraw that amount.. they didnt send them to me, its been 2 days since then.. and i still havent got my money back, whats wrong with the casino i have seen many other players complaining ...having the same issue.. they ignore your messages, treat you like a trash, im still waiting for my money, please help

AskGamblers
Posted on February 27, 2015

Dear @tellerx,
Any update considering your complaint? Thank you.

AskGamblers
Posted on June 8, 2017

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on June 8, 2017

Dear tellerx,

We apologise for not getting back to you sooner and we are aware at how long ago this complaint was made but we have only recently gained access again as a customer support team.

We have been looking in to our old unresolved complaints and came across yours which we would love to have resolved.

You complained about a delay in receiving your payout. We have checked your account and noticed that we requested Identification from you so we could verify your details but we never received any Identification. It is stated in our General Terms and Conditions (GTC) that upon your first payout we require proof of identity before we can release any funds. This security procedure is in place to protect your account and funds from being accessed by a third party.

Kindly get back to us with your response on the situation so we can resolve this old complaint after so long.

Kind regards,
StarGames Support Team

AskGamblers
Posted on June 12, 2017

Dear @tellerx,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon your inactivity and it will be closed accordingly. Thank you for your cooperation.

AskGamblers
Posted on August 26, 2020

This complaint has been rejected by our system due to your inactivity in answering within the given time frame for a respond. It is not very nice to throw accusations against the casino and then never to return and cooperate in solving the issue. If you accidentally missed the given time frame to respond, please contact our support, explain what happened and request the complaint to be reopened.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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