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Star Games Casino - Not paying my winnings!!

Complaint Info
Disputed casino Star Games Casino
Reason Delayed payment
Amount € 153
Posted on July 23, 2014

hello ! i have a complaint for stargames they did not pay my win 153 euros i have win 153 euros at 9 of june the rules of this casino is maximum cashout at player banking account is 10 working days and they need first time one copy of identity card of the player . so i have already cashout at 9 of june and i sent a copy my identity card to they customer support ..they send me back one mail we got your id card and we pay you maximum after 10 working days we have 13 working days and they no pay me!!!! i have sent one mail for this at monday 25 of june no answer me back no responsive to my email no pay my win its unaceptable !!!

Posted on July 1, 2012

they are continue to no pay me !!! 1st of july today i have make withdraw of 9 of june 153 euros ! ASKGABLERS help to resolve the problem

Posted on July 4, 2012

Dear vthanosv2,

we kindly ask you to contact our support team via suppor­[email protected]­tar­gam­ Please make sure to mention your Stargames nickname within your e-mail. We will do our best in order to clear up the issue.

Kind regards

The Stargames Team

Posted on July 7, 2012

i have communicate with email to customer support team of stargames they send me back one email at friday 6 of july in this email they says after progress they accept my withdraw 153 euros and they will be procced in to my banking account via bank transfer next days ..!! so i will be check my banking account next 3 bussines days from monday ..and i will be info to you if finaly i received the payment or no!!!

Posted on July 9, 2012

All its ok i have found on my banking account today my wining 153 euros from stargames casino! so the problem successfully resolved..Thank you very much the meditation of the administration team of Askgablers !! for the serious help who offer me!!!!

Posted on July 9, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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