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Star Games Casino - Locked my account with €450 in it and not answering my emails

Complaint Info
Disputed casino Star Games Casino
Reason Declined payment
mrleijten Netherlands Message
Posted on May 16, 2014

Hello, i have a casinoaccount at stargames casino , while i was playing the put a lock on my account:< removed >.

I have over €455 in my casinoaccount and they didn,t respond my emails (to reopen).

I want that my account to be reopened with the money . I hope you can talk to them (,so i have my money back.

It,s a shame from them ,they even don,t contact me ,i send allready 4 or 5 emails to them . i can wel deposit and then they think they can block my account .

Hope you can fix this for me ,with me they don,t want to speak for some reason.

good luck.

mrleijten Netherlands Message
Posted on January 3, 2014 do not paid winnings or friend invite or afflilate bills/do not play here !!!

Stargames casino accused and blamed the customer always for multiply accounts!

The live chat is very arrogant,emails are not realized by stargames casino.

Posted on August 18, 2017

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on August 21, 2017

Dear mrleijten,

We have looked in to this complaint and have found that you had opened more than one account which is a breach of ur General Terms and Conditions (GTC). You were refunded your deposited amount minus a service charge. All evidence of this has been provided to AskGamblers.

We would also like to point out that we do not yet have Live chat, so to say that our Live chat is arrogant seems to be a false statement which should not be allowed. We have also checked your account and notice you never used the "invite a friend" service.

Kind regards,

StarGames Support Team

Posted on August 21, 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Star Games Casino where it is clearly displayed that player have opened more than one account. AskGamblers Complaints Team confirms that Star Games Casino acted in full compliance with their Terms & Conditions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Star Games Casino.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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