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Star Games Casino - Having trouble withdrawing my winnings

Complaint Info
Disputed casino Star Games Casino
Reason Verification issues
Amount £ 816
beanie336474 United Kingdom Message
Posted on July 17, 2014

the casino site asked me to email to them some photo id so then they could proceed with my withdrawal.. so i did that, i sent a copy of my EU card.then i received another email saying they wanted a copy of my passport or drivers liciense. I own a license or passport and really dont intend to. My EU card has a photo of myself on it and my D.O.B, and address. i could send a copy of my marriage certificate, my bank card and two recent household bills. can you help plz

yours D.L Bean

billing - StarGames

Apr 5

to me

Hello beanie336474,

we have received your withdrawal request for GBP 815,95.

Unfortunately we cannot proceed with the transaction until we receive a copy of your proof of ID (driver's licence/passport/ID card). Please send us a copy of one of the aforementioned documents as soon as possible!

Please send us a copy via fax to 0043 1 235 13 19 34, or e-mail to suppor­[email protected]­tar­gam­ Please ensure that you include your player name in the fax or e-mail.

After confirming your identity, we will transfer the requested sum to the account you nominated: d bean - GB63NW­BK5­441­372­485­009­8/N­WBKGB2L - natwest(United Kingdom).

PS: If your player account has already been blocked due to missing proof of ID, it will be unlocked along with the requested transaction being made, if we receive a copy of your proof of ID without hesitation.

Happy gaming at StarGames,

your StarGames Team



suppor­[email protected]­tar­gam­ via tracke­r.g­ree­ntu­

May 2

to me

Dear Ms Bean,

thank you for your email.

Unfortunately, the age card you sent cannot be accepted as proof of identity as it is not internationally valid. Please do provide a copy of your ID card or passport or driving license.

kind regards

The Support Team

Am Di 30. Apr 2013, 19:09:03, ******­***­***­***­***­***­***­***­***­*@g­mai­ schrieb:

> [image: Inline image 1

Posted on May 24, 2013

Dear D.L Bean,

We have asked our Support to look into your withdrawal request. You should hear back from us again soon.

Kindest regards,

Nicole Sims

Posted on June 5, 2013

 Any updates here? Complaint solved?

Posted on June 5, 2013

Dear @beanie336474,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on June 9, 2013

 This complaint can be considered solved!

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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