Ag Awards

Star Games Casino did not pay me my win

Complaint Info
Disputed casino Star Games Casino
Reason Account closure
Amount € 8000
Posted on May 16, 2014

I won 8000 Euro and i withdrawed them , after some days they confirm my passport after 2 days they bllocked my account , i write with support and they said

Your account was blocked due to suspicious deposits with your credit card. As part of our risk management procedures, your withdrawal can only be processed after the 19th of April, 2013.

they are playing with me so what should i do now . Any help from u will be great for me .

thank you

Posted on July 11, 2017

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on July 11, 2017

Dear @nico12,

The AskGamblers Complaints Team has been informed by the casino management that you received the payments in question. Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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