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Winward Casino - Stalling Tactics

RESOLVED
Complaint Info
Disputed casino Winward Casino
Reason Declined payment
Amount $ 400
wilmcvey United Kingdom Message
Posted on May 16, 2014

Dear Ask Gamblers,

I am hoping that you may be able to help me in obtaining my withdrawal.

I have been told so many things from various representatives of this casino with regards to my withdrawal request of $400, and after being declined twice already, I am having serious doubts with respect to receiving my withdrawal.

I requested a withdrawal on the Monday, it was still sitting as pending on the Friday, I queried this via live chat, and was told that my withdrawal will be REVIEWED on the Sunday? So when a customer requests a withdrawal, it is NOT 2-4 days process time at all, they will only review a request once a week?

I duly waited, and low and behold, I received the famous email I have read so much about, advising me that my account was picked RANDOMLY for a Verification Process!!

And again my withdrawal was declined after waiting another week, so I have requested again for this withdrawal which I will have to wait 6 days for someone to even look at it.

This casino has ALL my verification, I have deposited 3 times in order to receive my first withdrawal, there is no reason for them not to pay me my money and I could do with some help as I have been reading that this casino is notorious and customers have even been accused of Fraudulent behavior, which is shameful to stoop that low in order to keep a players money.

AskGamblers
Posted on June 1, 2018

This complaint has been reopened due to the declared willingness on behalf of Winward Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on June 1, 2018

Hello,


Thank you AskGamblers for reopening this complaint and we would like to kindly ask the customer to accept our sincere apologies for not receiving an answer.

We have reviewed the case and while we can confirm that the account went through the Verification Process at the time, the $400 payout request has been approved as soon as the Verification Process ended.

The last payout request made on the account has been paid the exact same day for the full amount. We have provided AskGamblers with the proof of payment and we hope that this will help solve this matter.

We apologize for any inconvenience and delay the Verification Process might have caused you and we would like to thank you once again for choosing our services.

We rest at your and AskGamblers’ full disposal in case you need any extra information and we appreciate all effort put into solving this matter.
 
Kind regards,
The Winward Casino Team

AskGamblers
Posted on June 1, 2018

Dear @wilmcvey,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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