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Lincoln Casino - Stalling my Payment

RESOLVED
Complaint Info
Disputed casino Lincoln Casino
Reason Delayed payment
Amount $ 750
paul4152 United States Message
Posted on December 17, 2014

I won 750.00 dollars cashed out, no deposit bonus used. They have my verification on file, heck I even updated everything just in case. No hold up, Only played there because some good reviews . Anyways they say that it's still under review, they have all my info minus my pin. That check should have been approved and on its way. Then I asked for the tracking number and they said they do not do that. What? you are charging me 45.00 dollars for the check and I cannot track the movement of my package. Something does not feel right, I haven't gotten one email from the same person , please help me get my winnings . Thank you

Posted on December 14, 2014

Hello,

How are you?

I am Dylan. I am represent Lincoln casino and would like to help in resolving this issue.. Is it possible for you to provide me with your casino account number so I can look into this for you.

I await your response.

Kindest Regards,

Dylan

Posted on December 14, 2014

Hello,

Your withdrawal was done on Dec 10th at 11:17 am. There is a standard 48 hour pending period. Your funds were processed and sent out on Dec 12 at 11:12am via check by courier.

The reason a tracking number could not be provided to you is, our payment services company chooses the courier and sends the payment to you.

I can assure you that your funds will reach you shortly as the courier standard delivery time is usually 2 to 5 workings days.

If you do not receive your funds shortly, please let me know. I will be more than happy to get this sorted for you. I can however assure you that all should be well.

Please let me know if you have any further questions as all.

Have a great day.

Kindest regards,

Dylan

paul4152 United States Message
Posted on December 15, 2014

I'm glad for the quick response , I received the check today. I hope it will cash, my bank would not take it even for deposit . Because of the 8 routing numbers as us have nine, so I trust it is legit as I had to open a TD bank account. I love this casino , great games, but pain to cash a check. I would like to know if the bank charges me a exchange fee when I payed in US dollars I feel it should have been US dollars I got back. Also wanted to say thanks to ask gambler's you guys are great, and greatly appreciated .

Lincoln Casino Complaints

  • 5 of 9 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 3,733 USD avg amount

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