Planet 7 Casino - So slow on payouts

Jcraze27 United States
posted on April 7, 2016.

I have been waiting for over three months for a 4000 dollar payout. i have received one check for 1750 thus far and have been told it went to escalations three different times in the last month, still no more checks. Unreal. They still owe me 1750 and another 350 check, not sure why they cant combine for one final payment since they say in rules that they can pay out up to 2500 at a time. also never heard of this before as other casinos pay out 3-5 business days internationally.

posted on April 12, 2016.

Hi Jcraze27,

I'm so sorry for the delays, however I do have good news. :-)

I can see that the payment was sent off on Friday, so I would expect to see tracking tomorrow or Wednesday at the latest--and I would also expect that you'll receive the payment by week's end.

I'll come back as soon as the tracking becomes available.

All the best,


Jcraze27 United States
posted on April 12, 2016.

That is good news, can you please tell me what the amount of the check is that was just sent out? Assuming its only for $350? Will it take another three months to get my other 1750?

Thank you,

posted on April 16, 2016.

Dear all,

Any progress regarding this complaint? Thank you.

posted on April 17, 2016.

Hi Jcraze--

You'll be relieved to know that the full balance ($2102) is being paid in one payment.

I'll be back next week as soon as I have the tracking in hand. ;-)

Have a great weekend,


Jcraze27 United States
posted on April 18, 2016.

Thank you for taking are of this. After reaching out to this website, all my money was sent to me.

posted on April 19, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.