Self excluded not granted, still able to deposit

Considering all the information and evidence provided during the course of the complaints process, AskGamblers Complaints Team came to the following conclusion.

Casino acted according to their self-exclusion policy #10.2

"When administering the self-exclusion on Your account, the onus is on you to complete the process which is to confirm that you understand the exclusion restrictions and then click a link that takes you to a page where you must select the period of time you wish to be excluded for, and to confirm that self-exclusion by clicking ‘submit’. You will then receive an email to confirm that the self-exclusion has been successful. IF YOU DO NOT COMPLETE THE PROCESS, YOUR ACCOUNT WILL REMAIN ACTIVE. If you are unable to complete the automated process yourself, then you must contact support by email and request that they apply the self-exclusion for you and that you attempted the automated process and that you want us to manually self-exclude you. Unless you state otherwise, the self-exclusion period will be set at six months."

and sent an email with instructions to the player, but unfortunately, the player didn' comply and finish the self-exclusion procedure. 

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now. In case of a disagreement with our decision we recommend player to seek further assistance on the matter from the relevant regulatory body.

Considering the fact this is not the first time when SpinStation Casino is involved into a dispute referring to Responsible Gaming issues, AskGamblers Complaints Team strongly encourage the casino management to consider possible amendments to all the relevant Responsible Gaming policies, including but not limited to their current Self-Exclusion policy and make sure their players will be granted all the necessary tools to protect themselves in case of a problem gambling issue.
 

Hi,

I read that if I sent an email asking them directly to self exclude my account as per there terms they would do.

I belived as per there terms when an email is sent directly to there support team they would do so.

Otherwise you can just do this directly through there website. I read on this platform of another player doing so and it never worked and they was allowed to continue depositing hench why I sent the email directly to there support team.

Then I logged in my account was closed.

There term states that if you don't follow the link, you account remains active (this is clearly stated in there terms)

So once I see my account closed I assume this was them excluding my log in details.

Why was the account closed?
I followed the terms and emailed directly??

Dear @Shani90,

AskGamblers Complaints Team have been provided with evidence on behalf the management of Spin Station Casino where it is clearly displayed that they sent you an email in February with instructions for self-exclusion. Can you please explain why you didn't follow the link and filled a survey and ended up successfully the self-exclusion procedure? Thank you in advance.  

Hi spin station,

Thank you, I await the outcome from your investigation.

S